Introduction

Our goal at Pizza Da Vinci is to deliver dependable service and high-quality food. If there is a problem with your order, we will take prompt action to fix it.

 Refunds and Replacements

If:

• The incorrect items are delivered; we provide store credits, refunds, or replacements.
• The items are either missing or damaged.
• Your order has a quality problem.

After receiving your order, you have 24 hours to report the problem.

 Order Channels

Our support staff will deal directly with orders placed via our website.

Deliveroo and Uber Eats orders must be processed in accordance with their individual refund policies.

 Cancellations

Prior to the start of preparation, orders can be canceled. It might not be possible to cancel or get a refund once meal preparation has begun.

 How to Request a Refund

You can reach us by email at info@pizzadavinci.co.uk or through the Contact Us form on our website to obtain a refund.

Add the delivery information, your order number, and a brief explanation of the problem. Within a day, our staff will examine and reply.

 Processing Refunds

Refunds that have been approved are handled using the original payment method. Refunds usually take 3 to 5 business days to occur, though this depends on your payment provider.

 Contact Us

For any questions about our Refund Policy, reach us through:

Phone: 020 7223 4000

Email: info@pizzadavinci.co.uk